If your slide&swing arrive and they are not the right size or do not arrive in perfect condition, then we offer a 15 day return guarantee, as long as the shoes are unused, and the leather sole is unmarked. In the case you want to exchange the model, the solution it’s to return the pair doesn't fit and purchase the new size.
There are two options to return the shoes:
- We organize the pick-up. For that, we need the picking-up address including a telephone number, and the date of pick-up you prefer in a schedule from 10AM to 1PM. The carrier company will send you the confirmation by email with the shipping label to add to the parcel. Please take into account we need 24hrs. to organize it. The cost of the return is 17€ to be deducted of the cost of the shoes, once the parcel received in our office and checked.
- The other option: you send the shoes back to our office through the carrier service of your choice, and we refund you the cost of the shoes once received in our office and checked. Please let us know if you prefer this option in order to give you the return address.
Because of several problems with customs taxes with returned packages from U.S.A., Canada and Australia. We don't accept any return of shoes coming from these countries. So, before ordering, if you need help with the sizing or other subjects, please don't hesitate to contact us.
The gift card isn't refundable in any case.
The shipping fees aren't refundable in any case.